Store Info & Policies
PAYMENTS
We accept card, Klarna, Clearpay & PayPal payments.
CONDITION
Due to the age of the pieces we sell, we ensure that our cataloguing is as accurate and honest as possible. As vintage clothing will be pre-owned and likely often worn, each piece for sale has a detailed condition report noting any visible wear. No piece will be in perfect, factory condition.
I examine garments to the best of my ability and will detail any identified flaws. If you need a very detailed condition report, please request this before buying and I will happily provide.
Vintage and pre-owned garments are always in a ‘used’ condition, consistent with age and amount of use. For example, when I catalogue condition as ‘excellent’ this does not mean flawless. This means excellent used condition.
All garments will have wear to a varying degree. None of my garments are in a flawless, brand new factory condition. They are for the most part half a century old and buyers should note this and manage their expectations accordingly
Each item is sold as seen on screen, and we provide clear images of each piece, but are also very happy to provide additional images upon request to clarify condition, or perhaps colour as electronic screens can vary the hues.
SIZE GUIDE
Instead of categorising pieces numerically, we have sorted into S, M, L etc. Vintage sizing is very different to contemporary sizing - for example, a vintage UK Size 12 tends to come up more as a modern 8.
Garments are measured, sorted into a size and all measurements are provided within the product cataloguing for each individual item. Please ensure you check measurements carefully before purchasing.
HOW WE USE YOUR DATA
The only occasions where we will ask for any kind of personal information is for the purposes of transactions or for marketing. We do not share your personal data with third parties.
If you purchase through Instagram, we will ask for your email address & postal address for PayPal.
If you purchase through our website, transactions are handled by Third Parties (payment hosts).
SHIPPING
We will send all pieces within 2-3 working days of purchase, hand wrapped and packaged with care. Shipping is calculated at the checkout.
In instances where the postage costs considerably less than a customer has paid (cost of postage combined with shipping costs incl packaging), we will offer a partial refund.
VINTAGE RETURNS POLICY
If you wish to return an item, we must receive written confirmation within 48 hours of delivery quoting your order number and reason for returning your purchase.
We will then provide our returns address for you to send your purchase to, you will then have 10 working days to get your return to us.
Medley Vintage is not responsible for the safe return of an order and we recommend using a tracked and signed for service.
Upon receipt of return, we will inspect the item and then issue your refund. Shipping fees are non-refundable.
We reserve the right to deduct funds from the refund if the garment is not returned in the original condition sent in.
Please be mindful of this and do ask plenty of questions prior to purchasing.